Datacom can help Government agencies implement a leading complaints and case management solution that is flexible enough to meet any agency’s needs.
This includes managing stakeholder (internal, external, public) complaints or compliments, or internal business concerns such as misconduct, as well as information/privacy requests and ombudsman enquiries. We help businesses and Government departments of all sizes manage, track, and report their cases.
We ensure enquiries are lodged efficiently (via a portal, email or other channels), categorised and resolved according to your required response times. The requests can be seamlessly moved
Datacom can help Government agencies move away from manual processes and disparate systems to one integrated solution. This may include managing key legislative, statutory and business processes for Government and regulatory authorities.
Datacom specialises in delivering Dynamics 365 to manage key industry workers' registration, licensing and monitoring systems for Government and Local Body Licensing Authorities. Your agency can focus on ensuring citizens engage licensed practitioners such as financial advisors, electrical workers, building practitioners and immigration advisors. The management and control of these trades are critical to Government authorities.
Datacom helps Financial Markets Authority to create a robust, flexible case management solution to manage its business workflow including licensing, investigation and enforcement.
Interacting with Government agencies is something that many customers perceive to be difficult and time-consuming. Traditionally their customer service revolved around manual processes and lengthy waiting times.
A new technology solution for Victoria's Department of Environment, Land, Water and Planning was needed to give a single view for response planning and rostering the right people when emergencies arises.