In today’s digital climate of fast technological and cultural change, the financial services industry is needing to step up and adapt to the increasing demands of their own customers. With expectations of
Improve how your financial services business interacts across sales, customer service, operations and marketing. Get a single real-time view of your clients’ business with you so your customer and marketing teams have the opportunity to upsell and cross-sell.
Datacom works closely with wealth management, insurance businesses and banks across Australia and NZ. We have a partnership with VeriPark, the global financial services consultancy, to jointly service financial institutions in their digital solutions, delivering world-class customer journeys in digital and assisted channels.
Datacom can help you attract and retain customers and provide further excellence in customer service with the Dynamics 365 solution. It can manage the ‘Know your customer’ (KYC) and ‘Anti-money laundering’ (AML) processes, automate client onboarding, inbound and outbound sales qualification and marketing demand generation. With simple, easy to understand processes, your customers always know what's going on, so you can be sure they’ll want to stay with you.
Dynamics 365 can get you closer to your clients – become a trusted advisor to your clients and increase retention. The solution will help you to manage risk and compliance with stringent automated processes and quality document management. You could reduce admin costs by 35% with a core CRM and single view of the customer across sales, service and marketing.
Dynamics 365 helps drive consistent cross-company workflows across client case management. It will enable your advisers to be mobile and work where their clients need them. Get your schedules automated, so you’ll never miss a sale by getting the right advisor to your client at the right time. And with transparent automated scheduling, you can allow customers to schedule their appointments online.
Datacom has a partnership with global financial services specialist, VeriPark, to service our wealth management, insurance, and retail and corporate banking customers. We work collaboratively with VeriPark to develop innovative technologies specifically for financial service businesses.
This enables Datacom to provide capabilities such as Omni-channel banking, acquisition and cross-sell capabilities, loan origination and world-class next best action capabilities.
Choose one of our tiered Dynamics 365 implementation packages to suit your business stage, size and budget. Improve your core ERP for Finance or Supply Chain processes, optimise your CRM, upgrade your legacy system to the cloud or improve your occupational licensing for your agency.
SmartPayroll were able to use a single customer relationship management system to manage their customer acquisition, onboarding, compliance, subscription billing, pricing and reporting.
Your business knows its customers. Your customer care staff have the skills. However, your outdated systems and multiple databases are in the way of you delivering an outstanding customer experience and reducing your operating costs. It’s time for
With rising customer demands and expectations, you can better engage your customers and deliver streamlined and fast service with Dynamics 365. Make it easy for your agents and empower them to deliver effortless customer service with one solution.