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DATACOM AND DYNAMICS 365

FOR GOVERNMENT

With Datacom and Dynamics 365, forward-thinking agencies can improve all the ways they work to serve their stakeholders better.

Governments are constantly under pressure to deliver greater value to their stakeholders, citizens, businesses and communities. Some of the key processes such as employee onboarding and offboarding, external stakeholder compliments, complaints and feedback are critical, yet often not captured effectively.

Datacom can help Government agencies move away from manual processes and disparate systems to one integrated solution.

Datacom specialises in delivering Dynamics 365 based solutions to manage key legislative, statutory and business processes for Government and regulatory authorities. 

In addition, we also specialise in delivering Dynamics 365 to manage key workers' registration, licensing and monitoring systems for Government and Local Body Licensing Authorities.

Your agency can focus on ensuring citizens engage licensed practitioners such as electrical workers, building practitioners and immigration advisors. The management and control of these trades is critical to Government authorities.

Superior Complaints Resolution

Datacom can help Government agencies implement a leading complaints and case management solution that is flexible enough to meet any agency’s needs. 

This includes managing stakeholder (internal, external, public) complaints or compliments, or internal business concerns such as misconduct, as well as information/privacy requests and ombudsman enquiries. We help businesses and Government departments of all sizes manage, track, and report their cases.

We ensure enquiries are lodged efficiently (via a portal, email or other channels), categorised and resolved according to your required response times. The requests can be seamlessly moved across the various teams who are required to complete them, while escalating when things are not moving fast enough.

govt complaints resolution
govt worker registration

Legislative, Statutory, Compliance or Workers Registration & Licensing

Datacom can help Government agencies move away from manual processes and disparate systems to one integrated solution. This may include managing key legislative, statutory and business processes for Government and regulatory authorities.

Datacom specialises in delivering Dynamics 365 to manage key industry workers' registration, licensing and monitoring systems for Government and Local Body Licensing Authorities. Your agency can focus on ensuring citizens engage licensed practitioners such as financial advisors, electrical workers, building practitioners and immigration advisors. The management and control of these trades are critical to Government authorities.

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Our Government customers

  • DELWP-Insignia
  • MBIE-logo
  • Maritime
  • DELWP-Insignia
  • MBIE-logo
  • Maritime
  • DELWP-Insignia
  • MBIE-logo
  • Maritime

Choose the package to suit your needs

Get Startedget-started

Need help to work out your priorities, create your business case or develop your roadmap? Choose one of our low- cost entry points (without any commitment) and we’ll help you kick-start your business acceleration.

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Implementation Packagesimplementation

Choose one of our tiered Dynamics 365 implementation packages to suit your business stage, size and budget. Improve your core ERP for Finance or Supply Chain processes, optimise your CRM, upgrade your legacy system to the cloud or improve your occupational licensing for your agency.

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Optimisation & Careoptimisation-and-care

Get more out of your existing Dynamics 365 solution. We can help support, maintain and enhance your existing application set across its life cycle, as well as look for new innovation opportunities to further accelerate your business growth and efficiencies.

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Read more about 

Dynamics 365 for Government 

Streamlining FMA's case management processes.

Financial Markets Authority

Datacom helps Financial Markets Authority to create a robust, flexible case management solution to manage its business workflow including licensing, investigation and enforcement.

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Blog: Streamline your agency’s customer experience.

Streamline your Government agency’s customer service experience.jpg

Interacting with Government agencies is something that many customers perceive to be difficult and time-consuming. Traditionally their customer service revolved around manual processes and lengthy waiting times.

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Getting the right information to fight fires for DELWP.

A new technology solution for Victoria's Department of Environment, Land, Water and Planning was needed to give a single view for response planning and rostering the right people when emergencies arises.

Read More

Get in touch to find out how Dynamics 365 and Datacom can support your government agency.